Okemos, Ingham County
IT support for Okemos businesses
Okemos is roughly fifteen minutes from us, and it has a higher concentration of small practices than anywhere else we cover.
The businesses we work with in Okemos
Medical, dental, chiropractic, optometry, therapy, plus the financial and legal firms that tend to sit alongside them. These are businesses of ten to forty people where the software running the front desk is the business, and an hour of it being unavailable is an hour of rescheduling.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
When the practice software is the practice
A dental office with a dead server isn't inconvenienced, it's shut. Charts, scheduling, imaging and billing usually run through one system, and that system usually depends on one machine sitting in a cupboard behind the front desk. Everything else can wait; that machine cannot.
So the work here concentrates in a few places. Knowing which machine is genuinely critical rather than treating all of them alike. Backups on that machine tested by restore every month rather than watched. Access limited to the people who need it. And a response commitment that means something when the schedule is full and the waiting room isn't.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Backups monitored, and tested by restore each month
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, with no markup added.
Most Okemos businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from Okemos businesses
- Do you already work with practices like ours?
- Healthcare practices are the largest share of the businesses we look after. We can't name them, because client details stay private, but the pattern of work is familiar rather than new to us.
- What happens if the server behind the front desk fails?
- That machine is the one we watch hardest and test restores on monthly, so a failure is a known problem with a known recovery rather than a discovery. Critical issues carry a 30-minute response commitment on every plan.
- Can you work with our practice management software vendor?
- Yes, and it's usually faster if we do. Dealing with a specialist vendor's support line is a normal part of the job, and it's better handled by someone who can answer their technical questions directly.
- Do you handle the compliance side?
- We handle the technical practices that sit underneath it: encrypted backups with tested restores, endpoint protection, controlled access, and account management. We sign a business associate agreement with healthcare clients as a matter of course. What we won't do is tell you your practice is compliant, because that's a judgement for you and your advisers rather than a claim for us to make.
Start with a free assessment in Okemos
About an hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.