Our provider has stopped replying. Can you still get our access back?

Usually, yes, and it's a situation we've handled before. Where a previous provider won't cooperate, most access can be recovered directly through the vendors, because your business is the account holder of record. It takes longer and it involves some paperwork, so it's worth starting sooner.

Will we have downtime during the move?

The monitoring, security and backup work goes on outside business hours and doesn't interrupt anyone. Where something genuinely has to happen during the day, you'll know the date and the window in advance rather than finding out when it happens.

We're still in contract with someone else. Is that a problem?

It isn't unusual and it isn't a barrier. We'll do the assessment now so you know what you're dealing with, and plan the move for whenever your notice period allows. Have a look at what your current agreement says about termination and how much notice it needs.

How long until you actually know our setup?

The assessment gives us the shape of it in an hour. Real familiarity comes from the first few weeks of monitoring data, which is when the patterns show up: the machine that reboots itself, the backup that fails every third Sunday.

What does switching cost?

There's no onboarding fee and no setup fee to become a client. You start paying the monthly per-device fee when the plan starts. Anything the assessment turns up that needs project work gets quoted separately and approved by you first.

Switching providers

Changing IT providers, without losing a week to it

Most businesses come to us because their previous provider sold, closed, or simply stopped answering. If that's where you are right now, this is how the move goes.

Before you call anyone, write down four things

You’ll be asked these by every provider you talk to, and having them ready turns a vague conversation into a real quote. How many computers you have and roughly how old they are. Whether you run a server on site, or everything sits in Microsoft 365. What software the business genuinely cannot operate without for a day. And who currently holds the passwords.

If the answer to that last one is “the provider we’re leaving”, read the checklist further down this page before you give notice.

How the move goes

A free assessment

About an hour on site. We look at the machines you have, how old they are, whether the backups work, and where the security gaps sit. The written findings are yours whether or not you hire us, and plenty of people have used them to hold their existing provider to account instead.

A plan with a date on it

What moves, what gets replaced, what it costs, and when each part happens. Nothing begins until you've read it. If something in the plan can wait six months without risk, we'll say so rather than bundling it in.

Setup happens after hours

Monitoring, security and backup agents go on outside business hours wherever we can manage it. Your staff shouldn't lose a working day to a provider change, and most of our clients describe the first day as uneventful, which is the goal.

We handle your old provider

Handing over passwords, licences, domain access and the records that point your email where it needs to go is the part that usually goes sideways. We run that conversation so you're not stuck relaying messages between two IT companies.

What your old provider owes you

This is the part that goes wrong, and it goes wrong quietly. A provider winding down isn’t usually being difficult; they’re busy, or the person who set your network up left two years ago. Ask for all of it in writing while the relationship is still civil, and ask before you give notice rather than after.

Domain registrar access

The account where your domain name is actually bought and renewed. Losing this is the worst of the lot, because it eventually takes your website and email with it.

DNS records

The settings that tell the internet where to deliver your email and find your website. Often held by the old provider and rarely written down anywhere else.

Microsoft 365 global administrator

The top-level account for your email and files. It should be owned by your business, with your provider holding their own separate access underneath it.

Licence ownership

Check whether your Microsoft and antivirus subscriptions were bought in your name or your provider's. If it's theirs, they leave when the provider does.

Administrator passwords

For servers, workstations, and anything else that needed a password to set up. A surprising number of handovers stop dead here.

Firewall, router and Wi-Fi credentials

Including the internet account details with your provider. Without these, changing anything on the network means factory-resetting it first.

Backups, and where they live

Which machines are covered, where the copies are stored, whose account holds them, and whether a restore has ever been tested.

Your line-of-business software

Account numbers and support contacts for the systems you actually run the business on, whether that's practice management, dispatch or accounting.

The documentation

What's on the network, which machine is which, serial numbers, warranty dates. If it doesn't exist, rebuilding it is the first thing your new provider does.

Bring us the list and we’ll work through it with you, or run the conversation on your behalf. Where a previous provider has gone quiet altogether, most of it can still be recovered directly from the vendors, because your business is the account holder of record.

What the first month looks like

Week one: Assessment, written findings, and a plan you approve before anything starts.
Week two: Monitoring, protection and backup go on, mostly after hours. Handover with your previous provider runs in parallel.
Week four: Enough monitoring history to see the patterns, and the first conversation about what to fix, replace or leave alone.

What you’d be moving to

A flat fee per device, per month, covering monitoring, daily patching, endpoint protection, backup testing, your network, and unlimited remote support. Read what that covers in full, or compare the three plans.

Questions we get asked

Our provider has stopped replying. Can you still get our access back?: Usually, yes, and it's a situation we've handled before. Where a previous provider won't cooperate, most access can be recovered directly through the vendors, because your business is the account holder of record. It takes longer and it involves some paperwork, so it's worth starting sooner.
Will we have downtime during the move?: The monitoring, security and backup work goes on outside business hours and doesn't interrupt anyone. Where something genuinely has to happen during the day, you'll know the date and the window in advance rather than finding out when it happens.
We're still in contract with someone else. Is that a problem?: It isn't unusual and it isn't a barrier. We'll do the assessment now so you know what you're dealing with, and plan the move for whenever your notice period allows. Have a look at what your current agreement says about termination and how much notice it needs.
How long until you actually know our setup?: The assessment gives us the shape of it in an hour. Real familiarity comes from the first few weeks of monitoring data, which is when the patterns show up: the machine that reboots itself, the backup that fails every third Sunday.
What does switching cost?: There's no onboarding fee and no setup fee to become a client. You start paying the monthly per-device fee when the plan starts. Anything the assessment turns up that needs project work gets quoted separately and approved by you first.

Start with the assessment

An hour on site, at no cost, and the written findings are yours whether or not you hire us. It's the fastest way to find out what you're actually dealing with.

Book a free assessment Call (517) 395-2593