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Plans

Three plans, and unlimited remote support on all of them

Plans are priced per device, per month. Tell us how many machines you're running and we'll put a real number in front of you the same week.

Core

Everything running, watched around the clock.

Coverage

Mon–Fri, 9am–5pm

What you get

  • Monitoring and daily patching on every machine
  • Endpoint protection on every machine
  • Server monitoring and maintenance
  • Backup monitoring, tested monthly
  • Network support: internet, switches, Wi-Fi, firewall
  • User accounts set up and shut down
  • Unlimited remote support

Advanced

Most chosen

A security team watching overnight, and we come to you.

Coverage

Mon–Fri, 9am–5pm

Everything in Core, plus

  • A security operations team on watch 24/7/365
  • Unlimited on-site visits
  • Advanced network work: DNS, VLANs, complex setups
  • Microsoft 365 managed for you
  • Printer support
  • A device health and age report each quarter

Premium

Call us at 9pm on a Saturday. It's covered.

Coverage

Mon–Fri, 6am–10pm

Everything in Advanced, plus

  • Unlimited emergency and after-hours support
  • Extended coverage, early morning to late evening
  • A password manager for everyone on staff
  • New device setup at no charge
  • An on-site maintenance visit each quarter

How fast we answer, written into the agreement

These are commitments rather than averages, and they appear in the contract you sign. In practice one of us is usually answering inside fifteen minutes.

Committed response times by issue priority for each plan
PriorityCoreAdvancedPremium
Critical30 minutes30 minutes30 minutes
High3 hours1 hour30 minutes
Medium6 hours4 hours2 hours
Low12 hours8 hours4 hours
CoverageMon–Fri, 9am–5pmMon–Fri, 9am–5pmMon–Fri, 6am–10pm

What gets quoted separately

Cloud backup is available on any plan as a per-machine add-on, applied to the machines listed on your service schedule. Project work outside the plan, things like a server upgrade or an office move, is scoped and quoted before it starts, at the rates in your agreement.

Hardware you buy through us costs what it costs us. There’s no markup on a laptop, a server or a firewall, and no requirement to buy through us at all.

Read what the monthly fee covers, in full.

Questions we get asked

What does a response time actually measure?
How quickly you hear back from a person who is picking the problem up, not how long the repair takes. A failed hard drive answered inside thirty minutes still needs a replacement drive to arrive. What the commitment removes is the part that makes people angriest, which is silence.
Which plan do most businesses choose?
Advanced. It's the level where on-site visits become unlimited and a security operations team is watching overnight, and for most offices between ten and fifty machines those two together are what tips it.
What's the real difference between Core and Advanced?
Core covers the machines properly and answers quickly during business hours. Advanced adds a 24/7 security team actively hunting for threats, unlimited on-site visits, Microsoft 365 managed for you, printer support, and faster committed response at every priority below critical.
Is cloud backup part of the plan?
It's a per-machine add-on rather than something everyone pays for by default. Backup monitoring and monthly restore testing are included on every plan; the backup service itself is added to the machines that need it, which are listed on your service schedule.
Is there a fee to get started?
No onboarding fee and no setup fee to become a client. The only per-machine charge is deploying a new computer you've bought, and that's waived on Premium.
What happens outside the coverage hours on our plan?
Critical issues carry the same 30-minute commitment whatever the hour. Other work outside your plan's window is handled as emergency or after-hours labour at the rate in your agreement, and on Premium that's included rather than billed.

Get a real number

Tell us how many machines you're running and which plan looks closest. We'll come out, look at what you have, and put a written figure in front of you the same week.

Book a free assessmentCall (517) 395-2593