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Plans

Three plans, and unlimited remote support on all of them

Plans are priced per person, per month, and every person is covered on two devices. Tell us how many people you have and we'll put a real number in front of you the same week.

Essential

Everything running, watched around the clock, and every machine protected.

Coverage

Mon–Fri, 9am–5pm

What you get

  • Monitoring and daily patching on every machine
  • Endpoint protection on every machine
  • Server monitoring and maintenance
  • Network support: internet, switches, Wi-Fi, firewall
  • Microsoft 365 managed for you
  • Printer support
  • User accounts set up and shut down
  • Two devices covered for every person
  • Unlimited remote support

Secure

Most chosen

People watching your network at 2am, because software only catches what it already recognises.

Coverage

Mon–Fri, 9am–5pm

Everything in Essential, plus

  • A security operations team on watch 24/7/365
  • Real people investigating every alert, so nobody chases false alarms
  • Threat hunting for an attacker already inside who looks legitimate
  • Containment when something is found, rather than a notification
  • 90 days of security data kept, so an incident can be investigated
  • Advanced network work: DNS, VLANs, complex setups
  • A password manager for everyone on staff

Full Suite

Everything backed up and tested, so the worst day still has a way back.

Coverage

Mon–Fri, 9am–5pm

Everything in Secure, plus

  • Backup and continuity on every machine we cover
  • Backup watched around the clock, with failures investigated and fixed
  • A restore test every month, so we know it works before you need it
  • File recovery whenever you ask
  • Three on-site hours every month, with no call-out charge

How fast we answer, written into the agreement

These are commitments rather than averages, and they appear in the contract you sign. In practice one of us is usually answering inside fifteen minutes.

Committed response times by issue priority for each plan
PriorityEssentialSecureFull Suite
Critical30 minutes30 minutes30 minutes
High1 hour1 hour1 hour
Medium4 hours4 hours4 hours
Low8 hours8 hours8 hours
CoverageMon–Fri, 9am–5pmMon–Fri, 9am–5pmMon–Fri, 9am–5pm

What gets quoted separately

Cloud backup is included on every machine we cover on Full Suite, and on the other two plans it’s a per-machine add-on, applied to the machines listed on your service schedule. On-site visits bill by the hour on Essential and Secure, with no travel charge. Project work outside the plan, things like a server upgrade or an office move, is scoped and quoted before it starts, at the rates in your agreement.

Hardware you buy through us costs what it costs us. There’s no margin on a laptop, a server or a firewall, and no requirement to buy through us at all. It also means we gain nothing when a machine is replaced, so when we say one is due, that’s the only reason we’re saying it.

Read what the monthly fee covers, in full.

Questions we get asked

What does a response time actually measure?
How quickly you hear back from a person who is picking the problem up, not how long the repair takes. A failed hard drive answered inside thirty minutes still needs a replacement drive to arrive. What the commitment removes is the part that makes people angriest, which is silence.
Which plan do most businesses choose?
Secure. It's the level where a security operations team starts watching around the clock, with real people investigating every alert. For most offices between ten and fifty people, that is what tips it.
What's the real difference between Essential and Secure?
Essential covers everyone properly, protects every machine and answers quickly during business hours. Secure adds a 24/7 security team actively hunting for threats, people investigating every alert, and advanced network work. The response-time commitment is the same on both.
Is cloud backup part of the plan?
On Full Suite, yes, on every machine we cover. On Essential and Secure it's bought per machine rather than something everyone pays for by default. Backup is one thing either way: a machine with it gets the backup, the monitoring, a restore tested every month, and files recovered whenever you ask. Machines without it are listed on your service schedule as not covered, so there is never any doubt about which is which.
Is there a fee to get started?
No onboarding fee and no setup fee to become a client. The only per-machine charge is deploying a new computer you've bought, and it never applies to the machines you already own.
What happens outside the coverage hours on our plan?
Every plan is covered Monday to Friday, 9am to 5pm, and the response times apply inside those hours. Something that breaks in the evening or at a weekend still gets worked on as quickly as we can manage, without a committed response time, and it's billed as unscheduled after-hours labour at the rate in your agreement.

Get a real number

Tell us how many people you have and which plan looks closest. We'll come out, look at what you have, and put a written figure in front of you the same week.

Contact UsCall (517) 395-2593