Managed IT for Greater Lansing

IT support for Lansing businesses, from a team that lives here.

A flat monthly fee per person covers monitoring, patching, security and unlimited remote support. Hardware comes to you at our cost, so we earn nothing by telling you it needs replacing.

The tools and partners behind every plan

What the monthly fee actually covers

Almost every IT problem is cheaper to prevent than to fix, so most of the work happens before you'd have noticed anything was wrong. This runs on every plan.

Watched around the clock

Every workstation and server reports in continuously. A drive starting to fail gets flagged while it's still a scheduled replacement, rather than the morning nobody can open the schedule.

Patched and protected

Operating systems and approved applications are updated daily, and endpoint protection runs on every machine. The updates you keep clicking away get handled without anyone clicking anything.

Microsoft 365, looked after

Accounts, licences, and the security settings Microsoft leaves switched off until somebody turns them on. The printers are ours to worry about too.

Your network, end to end

Internet, switches, Wi-Fi, router and firewall. When any part of it stops, you call one number instead of working out whose problem it is.

Everything the monthly fee covers, including what gets quoted separately.

A man standing on a wooded hillside looking through binoculars across a wide valley towards distant mountains and the coast.

Plenty of Lansing businesses are supported from forty miles away.

Distance is fine right up until something needs a pair of hands on it. Then a twenty-minute job turns into an afternoon of waiting, and the person you're waiting for has three other stops before yours.

Our business lives in Lansing. We handle the on-site work, usually the same day you call.

Critical issues: 30 minutes, in every agreement
In practice: Usually within fifteen minutes
On-site visits: No travel charge, anywhere in our area
Hardware: Bought at our cost

Three plans, and unlimited remote support on all of them

Plans are priced per person, per month, and every person is covered on two devices. Tell us how many people you have and we'll put a real number in front of you the same week.

Essential

Everything running, watched around the clock, and every machine protected.

Coverage

Mon–Fri, 9am–5pm

Response times

Critical: 30 minutes
High: 1 hour
Medium: 4 hours
Low: 8 hours

What you get

Monitoring and daily patching on every machine
Endpoint protection on every machine
Server monitoring and maintenance
Network support: internet, switches, Wi-Fi, firewall
Microsoft 365 managed for you
Printer support
User accounts set up and shut down
Two devices covered for every person
Unlimited remote support

Secure

Most chosen

People watching your network at 2am, because software only catches what it already recognises.

Coverage

Mon–Fri, 9am–5pm

Response times

Critical: 30 minutes
High: 1 hour
Medium: 4 hours
Low: 8 hours

Everything in Essential, plus

A security operations team on watch 24/7/365
Real people investigating every alert, so nobody chases false alarms
Threat hunting for an attacker already inside who looks legitimate
Containment when something is found, rather than a notification
90 days of security data kept, so an incident can be investigated
Advanced network work: DNS, VLANs, complex setups
A password manager for everyone on staff

Full Suite

Everything backed up and tested, so the worst day still has a way back.

Coverage

Mon–Fri, 9am–5pm

Response times

Critical: 30 minutes
High: 1 hour
Medium: 4 hours
Low: 8 hours

Everything in Secure, plus

Backup and continuity on every machine we cover
Backup watched around the clock, with failures investigated and fixed
A restore test every month, so we know it works before you need it
File recovery whenever you ask
Three on-site hours every month, with no call-out charge

Cloud backup comes with Full Suite, tested by restore every month, and is a per-machine add-on on the other plans. Project work outside the plan, things like a server upgrade or an office move, is quoted before it starts.

Compare the plans side by side, including the full response-time table.

In their words

“Maple Valley Township has had a great experience working with K2 Tech Solutions. They handle our computers and server, support our computer security, and manage our cloud backup. Whenever an issue comes up, they are very responsive and helpful. What stands out most is their ability to explain things clearly to staff and their willingness to work through our office needs and future goals. They do more than just solve problems. They help us stay proactive by keeping our equipment current and providing reports on equipment condition and longevity, which helps us plan ahead. K2 Tech Solutions has been a dependable and knowledgeable IT partner, and we truly value their service.”
Andi KnappMaple Valley Township
“We love what K2 Tech Solutions is doing for our IT and security. They have diagnosed, debugged, and made clear recommendations for us. This takes us from having some holes and risks and inefficiencies, to secure and effective in bite sized chunks that we take at a pace that is comfortable for us.”
Charles Roost D.C.Delta Chiropractic
“So happy to have chosen this business! Right from the start, Kurt was eager to solve the problem and was able to do this quickly and efficiently for me. He was patient and easygoing and made the process pain free for a technologically challenged person like myself!”
Allison Voisin

Changing IT providers, without losing a week to it

Most businesses come to us because their previous provider sold, closed, or simply stopped answering. If that's where you are right now, this is how the move goes.

We come and look

About an hour on site. We look at the machines you have, how old they are, whether the backups work, and where the security gaps sit, then write it up as the plan for your first few months with us.

A plan with a date on it

What moves, what gets replaced, what it costs, and when each part happens. Nothing begins until you've read it.

Setup happens after hours

Monitoring, security and backup agents go on outside business hours wherever we can manage it. Your staff shouldn't lose a working day to a provider change.

We handle your old provider

Handing over passwords, licences, domain access and the records that point your email where it needs to go is the part that usually goes sideways. We run that conversation so you're not stuck in the middle of it.

How switching actually works, including what your old provider owes you at handover.

Tell us what you're dealing with

Whether your provider has gone quiet or you're just weighing up options, one message reaches both of us. No obligation, and no sales sequence.