East Lansing, Ingham County
IT support for East Lansing businesses
East Lansing is about ten minutes from us, which puts most of it closer to our door than parts of Lansing itself.
The businesses we work with in East Lansing
The business mix here leans professional and clinical: dental and medical practices, law and accounting firms, therapy and specialty practices, and independent firms along the Grand River corridor. Michigan State shapes the town without most of these businesses having anything to do with the university directly.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
A staff list that turns over every August
More East Lansing businesses than you'd expect run on student employees, and that makes user accounts a live problem rather than an annual chore. People start in September, leave in April, come back in a different role, or simply stop showing up. Every one of those changes should mean an account opened or closed the same week.
What we find during assessments is a login list carrying people who graduated two years ago, still active, often still holding access to the shared drive. It's one of the most common ways a small business gets broken into, and it's also one of the easiest things to fix permanently. Opening and closing accounts is included on every plan for exactly this reason.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Backups monitored, and tested by restore each month
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, with no markup added.
Most East Lansing businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from East Lansing businesses
- Our staffing changes with the school year. Can you keep up?
- Yes, and it's worth telling us the pattern up front. Setting up ten new people in one week is a normal request rather than a project, and account changes are covered by the monthly fee rather than billed each time.
- Do you work with medical and dental practices?
- We do. Practices make up a meaningful share of the businesses we look after, and the work usually centres on the machines running your practice management software, the backups behind it, and keeping access tight.
- Can you come out during the day without disrupting patients?
- Most of what needs doing can happen remotely or outside your opening hours. Where something genuinely needs to happen on site during the day, we'll agree the window with you rather than turn up.
- How does support work for staff who aren't in the office?
- Unlimited remote support covers the machines on your plan wherever they are. Someone working from home on a company laptop gets the same help as someone at a desk in the building.
Start with a free assessment in East Lansing
About an hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.