Lansing, Ingham County
IT support for Lansing businesses
Our business is in Lansing, which means the on-site work happens the same day rather than whenever someone can make the drive over from Grand Rapids or Brighton.
The businesses we work with in Lansing
Lansing's business base is spread wide rather than clustered: professional offices downtown and along Michigan Avenue, medical and dental practices out through the south and west sides, and a long tail of independent firms working around the state government and the university without being part of either.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
Older buildings, and the wiring that came with them
A good share of Lansing businesses work out of buildings that were something else first. Converted houses in Old Town, upper floors downtown, a unit in a strip that was built in 1974 and rewired by whoever was cheapest. The computers get replaced every five years. The network they sit on frequently hasn't been touched since the business moved in.
That shows up as Wi-Fi that drops in the back office, a switch nobody can find, and an internet connection sized for a business half your age. It's usually cheap to fix once someone has actually looked at it, and it's the first thing we map during an assessment.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Backups monitored, and tested by restore each month
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, with no markup added.
Most Lansing businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from Lansing businesses
- How quickly can someone actually get here?
- We're in Lansing, so for most of the city it's a short drive rather than a scheduling exercise. On-site work is usually the same day you call, and it's unlimited on the Advanced and Premium plans.
- Do you work with businesses downtown, or only in the suburbs?
- Both. Downtown offices tend to bring their own quirks, mostly around shared building internet and older cabling, and those are solvable once someone has surveyed what's actually installed.
- We're a two-person office. Are we too small?
- Possibly, and we'd rather say so than sell you a plan. A monthly agreement starts making sense around ten machines. Below that we'll tell you what to fix and leave you to it.
- Our current provider is in another city. Does that matter?
- It matters the moment something needs a person in the room. Remote support covers a lot, and then a failed switch or a dead server turns a twenty-minute job into an afternoon of waiting for someone with three other stops ahead of you.
Start with a free assessment in Lansing
About an hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.