Holt, Ingham County
IT support for Holt businesses
Holt sits about fifteen minutes south of us, and it's one of the parts of Greater Lansing most often handed off to a provider an hour away.
The businesses we work with in Holt
The commercial strip along Cedar Street carries a lot of it: trades and contractors, service businesses, clinics, and independent firms that have grown steadily without ever growing an IT department. Delhi Township has added businesses faster than most of the area over the last decade.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
When half the staff aren't at a desk
A contractor, a service company or a field team has a different shape of IT problem from an office. The computers that matter most are often the ones in vans and on job sites, the office is two people and a back room, and the person who needs help is standing in a crawlspace holding a phone.
That changes what good support looks like. Fast remote help for people who can't wait for a visit. Laptops and tablets protected and backed up the same way desktops are, because they're the ones that get dropped and stolen. And an honest conversation about what actually needs covering, since a business with six vans and four desks shouldn't be quoted like a twenty-desk office.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Microsoft 365 and printer support
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, so we gain nothing by telling you a machine is due for replacement.
Most Holt businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from Holt businesses
- Most of our team is out on jobs. Does a plan still make sense?
- Often yes. It's priced per person rather than per machine, and each person is covered on two devices, so the laptop in the van and the desktop in the office both count as theirs rather than as two bills.
- How quickly can you get to Holt?
- It's a short drive, so on-site work is usually the same day you call. Full Suite includes three on-site hours a month, and no plan carries a travel charge.
- What happens if a laptop gets stolen off a site?
- That's exactly what endpoint protection and tested backups are for. Tell us and we deal with the access side straight away, so the machine being gone doesn't turn into your data being gone.
- We've only ever called someone when something breaks. Is that fine?
- It works until it doesn't, and the failures tend to arrive together. If you'd rather stay with that arrangement, we'll still come and tell you where you stand, and the write-up is yours either way.
Talk to someone who covers Holt
Tell us what you're running and what keeps going wrong. One message reaches both of us, and somebody who actually drives out this way will answer it.