Mason, Ingham County
IT support for Mason businesses
Mason is about twenty-five minutes south of us, and as the Ingham County seat it carries a professional business base out of proportion to its size.
The businesses we work with in Mason
Legal and professional firms around the courthouse square, accountants and insurance offices, light manufacturing and trades on the edges of town, and the independent businesses that serve a downtown people actually walk around.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
Files you cannot lose, and deadlines that don't move
Legal and professional work has a particular relationship with documents. A court filing has a date on it that nobody will move because your email is down, records have to be kept for years and be findable, and confidentiality isn't a preference. That puts more weight on email, storage and access control than on the machines themselves.
So the work here concentrates on the boring, decisive things. Backups tested by restoring them rather than watched. Email that stays up, with the settings that stop somebody impersonating your domain. Access limited to the right people, and closed the day someone leaves. None of it is exciting and all of it matters on the day it matters.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Backups monitored, and tested by restore each month
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, with no markup added.
Most Mason businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from Mason businesses
- How long does it take you to get to Mason?
- About twenty-five minutes, so same-day on-site work is normal. On the Advanced and Premium plans those visits are unlimited.
- We keep records going back years. Can you handle that?
- Yes, and the important question is usually not where they're stored but whether anyone has ever restored them. Machines you tell us are critical get a real test restore every month, and you hear the result either way.
- Someone tried to impersonate our email address. Can that be stopped?
- Largely, yes. There are settings on your domain that tell the rest of the world which servers are allowed to send as you, and they're frequently either missing or half configured. It's one of the things the assessment checks.
- Do you work with businesses outside professional services here?
- We do. Manufacturing and trades in and around Mason have a different set of needs, mostly around the network and the machines on the floor, and the same plans cover both.
Start with a free assessment in Mason
About an hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.