Veterinary
IT support for veterinary practices
A veterinary clinic runs on the same software dependency as a medical practice, with a busier front desk and a lower tolerance for waiting.
A reply from Keaton or Kurt, usually the same working day.
Veterinary practice software carries the same weight as its medical equivalent: records, scheduling, billing and usually imaging, all in one system, all depending on one server. The difference tends to be pace. A clinic handles a high volume of short appointments, and a system that's slow rather than down still costs the day.
The other difference is how support gets used. A practice with a full waiting room doesn't file a ticket and wait; someone calls, and the useful answer is a person picking up rather than a queue position.
Small things, reported early, before they become the morning
The failures that hurt a clinic are rarely dramatic. It's the workstation in room two that takes ninety seconds to load a record, the imaging machine that stopped talking to the server after an update, the printer at the front desk that jams during checkout. Individually none is an emergency. Together they take an hour out of every day and everybody stops reporting them.
That's an argument for support with no meter on it. Unlimited remote support is on every plan specifically so nobody at your end has to judge whether a problem is worth the cost of mentioning, because the small ones are exactly the ones that get quietly absorbed until they've become the way things are.
What that looks like in practice
- The practice server monitored continuously and maintained
- A test restore every month on each machine we back up
- Imaging and diagnostic equipment kept talking to the practice software
- Front-desk machines and printers, on every plan
- Unlimited remote support, so small problems get reported
- On-site help the same day, with no travel charge
What the monthly fee covers, or compare the three plans. Client details stay private. The only client names on this site belong to testimonials those clients chose to give.
Questions we get asked
- Our front desk calls about small things constantly. Is that a problem?
- It's what unlimited remote support is for, and the small things are usually the ones worth catching. Where the same issue keeps recurring, the better answer is fixing the cause rather than the symptom, and that's a conversation we'd rather have than keep resolving the same ticket.
- How quickly do you respond during clinic hours?
- Every plan carries the same committed response times: 30 minutes on critical, an hour on high priority, and the full table is on the plans page. What changes between plans is what is covered, not how fast we answer.
- Can you support our imaging equipment?
- We support the computers and the network it depends on, and we'll work with the equipment vendor on the rest. Most imaging problems turn out to be connection or configuration rather than the machine itself.
- What happens if the practice software goes down?
- It's treated as critical, which means a 30-minute response commitment during business hours. If the server behind it is backed up with us, the restore has been tested that month rather than assumed.
Also
Your front desk can't wait on IT
Tell us what your clinic runs on and where it lets you down. We'll come back with a straight answer on what we'd fix first.