Healthcare
IT support for medical and chiropractic practices
Healthcare practices are the largest share of the businesses we look after across Greater Lansing.
A reply from Keaton or Kurt, usually the same working day.
A practice has a particular relationship with its technology. Charts, scheduling, imaging and billing usually run through one system, that system usually depends on one server, and when it stops the practice doesn't slow down, it stops. Patients are in the waiting room either way.
It also carries an obligation most small businesses don't: the information on those machines belongs to patients, and the standard for looking after it is higher than for an ordinary office. That shapes where the work goes.
Chiropractic offices
Chiropractic offices make up a good share of the practices we look after, and their day has its own shape. Visits are short and the schedule is full, so a front desk computer that stalls at check-in, or practice software that won't open in an adjusting room, builds a backlog within minutes. It usually doesn't clear until lunch.
So the work starts at the front desk and with the system everything runs through, since every other room waits on those two. Where there's digital X-ray, the machine and the stations that view it get checked after every update, which is when they tend to stop talking to each other. And the machine holding your records is the first one we'd back up, because a backed-up machine gets a test restore every month.
“We love what K2 Tech Solutions is doing for our IT and security. They have diagnosed, debugged, and made clear recommendations for us. This takes us from having some holes and risks and inefficiencies, to secure and effective in bite sized chunks that we take at a pace that is comfortable for us.”
The three things that matter most in a practice
Knowing which machine is genuinely critical, rather than treating every device alike. It's usually the server behind the front desk, and it should be watched harder and recovered faster than anything else in the building. Backups on that machine restored and verified every month rather than watched, because a practice that can't produce its records has a considerably worse problem than a day of downtime.
And access that's actually controlled: staff able to reach what their role needs, accounts closed the day somebody leaves rather than the quarter they leave, and multi-factor authentication across the practice instead of on the accounts that volunteered. None of that is exotic. It's simply done consistently rather than mostly.
What that looks like in practice
- The critical server monitored continuously and maintained
- Test restores every month on every machine we back up, reported either way
- Endpoint protection on every machine, patched daily
- Accounts opened and closed as staff join and leave
- Multi-factor authentication across the practice
- A business associate agreement, signed as part of getting started
- Working directly with your practice management software vendor
- On-site help the same day, with no travel charge
- Written records of what's in place, for when someone asks
What the monthly fee covers, or compare the three plans. Client details stay private. The only client names on this site belong to testimonials those clients chose to give.
Questions we get asked
- Do you make us HIPAA compliant?
- No, and be careful with any provider who says they do. Compliance is a judgement about your whole practice, not a product anyone sells. What we do is put the technical practices in place and describe them in writing, which is usually what your adviser or your insurer is actually asking to see.
- Will you sign a business associate agreement?
- Yes. We sign a business associate agreement with healthcare clients, and it's a normal part of getting started rather than an unusual request. If your practice has a form it prefers to work from, send it across.
- Can you work with our practice management vendor?
- Yes, and it's usually faster if we do. Their support lines ask technical questions that are quicker answered by somebody who already knows how your server is configured.
- What happens if the server goes down mid-morning?
- Critical issues carry a 30-minute response commitment on every plan, and in practice one of us is usually answering inside fifteen minutes. If that server is backed up with us, it gets a test restore every month, so recovery is a known procedure rather than a discovery.
- Can work happen outside patient hours?
- Most of it, yes. Setup, updates and anything disruptive gets scheduled outside your opening hours wherever it can be. Where something genuinely has to happen during the day, you get the window in advance.
Also
Running a practice in Greater Lansing?
Tell us what your practice runs on and how many people rely on it. Practices are the largest share of what we already look after, so you won't be paying anyone to learn how one works.