Local government
IT support for municipal offices
A township or village office has obligations an ordinary business doesn't, and usually a smaller budget to meet them with.
Municipal offices tend to be small teams carrying responsibilities out of proportion to their size. Records that have to be kept and produced on request. Public-facing services that can't quietly stop working. A handful of staff, several of whom have been there long enough to be the only person who knows how something works.
And a budget set in advance, in public, for the year. That last one shapes everything, because a surprise invoice isn't merely annoying, it's a problem that has to be explained at a meeting.
A number you can put in a budget and not revisit
Flat per-device pricing suits this better than it suits almost anyone else. You know what the technology costs for the year before the year starts, it doesn't move when something breaks, and nobody has to decide whether a problem is worth calling about because calling is already paid for.
Where something genuinely falls outside the plan, a server replacement or an office move, it's scoped and quoted before it starts and approved by you first. No work outside the agreement begins without a number in front of you, which is the part that makes this workable when spending has to be justified rather than merely afforded.
What that looks like in practice
- A fixed monthly figure per device, set before the budget year
- Records backed up and tested by restore every month
- Accounts opened and closed as staff and officials change
- Endpoint protection and daily patching on every machine
- Project work quoted and approved before anything begins
- Written documentation, so the office isn't dependent on one person's memory
What the monthly fee covers, or compare the three plans. Client details stay private, so there are no names or logos on this site.
Questions we get asked
- Can you give us a figure we can budget for the year?
- Yes, and that's rather the point of per-device pricing. The monthly number is known in advance and doesn't move because something broke.
- What about work that falls outside the agreement?
- Scoped and quoted before it starts, at the rates in your agreement, and approved by you first. Nothing outside the plan begins without a number in front of you.
- Our records go back decades. Can you handle that?
- Yes, and the question worth asking isn't where they're stored but whether anyone has restored them recently. Machines you mark critical get a real test restore every month and you hear the result either way.
- One person here knows how everything works. Is that a risk?
- It's the most common risk we find in small offices, and it's solvable. Documenting what's actually running is part of taking a client on, so the office stops being one retirement away from a problem.
Also
Start with the assessment
An hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.