Charlotte, Eaton County
IT support for Charlotte businesses
Charlotte is about thirty minutes southwest of us, and as the Eaton County seat it carries both a professional core and a genuine manufacturing base.
The businesses we work with in Charlotte
Legal, accounting and insurance offices around the courthouse square, manufacturers and the supply businesses that sit around them, and the independent trades and clinics serving the town itself.
Plans suit businesses running roughly ten to fifty machines. Below that we’ll usually tell you a monthly plan is more than you need, which is a conversation we have fairly often.
The office network, and the one on the shop floor
A business with production space effectively runs two networks whether or not anyone planned it that way. The office behaves like any other office. The floor is a different environment: dust, heat, vibration, and machinery controlled by computers running software that was current when the machine was bought and cannot simply be updated because the manufacturer moved on.
Treating both the same way causes problems in both directions. The answer is usually separation rather than replacement: keeping the machines that can't be patched away from everything else, so an old controller that has to keep running isn't also a way into the office. That's network segmentation, it's included from the Advanced plan up, and it's cheaper than the alternative of pretending the problem isn't there.
What the monthly fee covers
The same on every plan, whichever town you’re in.
- Monitoring and daily patching on every machine
- Endpoint protection on every machine
- Backups monitored, and tested by restore each month
- Your network: internet, switches, Wi-Fi, firewall
- User accounts opened and closed
- Unlimited remote support, with no meter running
Everything the monthly fee covers, or compare the three plans. Hardware you buy through us costs what it costs us, with no markup added.
Most Charlotte businesses come to us mid-switch
Their previous provider sold, closed, or stopped answering. If that’s where you are, the work of moving sits mostly with us: setup happens outside business hours where we can manage it, and we run the handover conversation with your old provider rather than leaving you to relay messages between two IT companies.
How switching works, including the list of what your old provider owes you.
Questions from Charlotte businesses
- Do you come out to Eaton County, or is it remote only?
- We come out. Charlotte is inside our normal area, and on-site visits are unlimited on the Advanced and Premium plans rather than counted or surcharged.
- We run machinery on old software that can't be updated. What then?
- That's common and it's workable. The answer is usually keeping those machines separated from the rest of the network rather than trying to modernise something the manufacturer abandoned. It's one of the first things the assessment looks at where there's production equipment.
- How quickly can somebody get here?
- About thirty minutes, so same-day is normal. For anything critical the 30-minute response commitment applies whatever the drive, because the first response is remote.
- Do you work with professional offices as well as manufacturers?
- Both, and Charlotte has plenty of each. The legal and accounting side tends to be about records, email and access control. The manufacturing side is more about the network and keeping the floor running.
Start with a free assessment in Charlotte
About an hour on site, at no cost. You'll get a written summary of what you're running, what's out of date, and what we would deal with first.